Southampton Airport provides top class service

8 July 2011

Southampton Airport has armed its dedicated team of Airport Ambassadors with iPads to take customer service to the next level. The Airport Ambassadors assist passengers with hundreds of enquiries each day and are now able to use the iPad to answer almost any questions put to them: from the time of the next train, the weather at their destination, cruise ship information, and even translating brochures into foreign languages.

Neil Garwood, Head of Customer Service for Southampton Airport, said: “Our team of Airport Ambassadors are specially trained to help with passenger enquiries right across the airport, rather than from behind a desk. We wanted to continue to develop the friendly service that the airport is well known for, and so we needed to be able to provide the latest up-to-date information, whilst on the move. The iPad is the ideal tool for this, and the larger screen means the information can be shared more easily too.”

Southampton Airport purchased the units from the Apple Store West Quay and the Airport Ambassadors attended a free Workshop at the store to get them started.

For further information:

Contact: Jan Halliday, Director of Marketing & Communications OR Debbie Rigney, Media & Communications Executive, Southampton Airport
Tel: + 44 (0)23 8062 7141
Web:www.southamptonairport.com